Warranty
Warranty
Limited Warranty – Imagine technologies
1.
This Warranty covers
your Imagine technologies Products from defects in material or workmanship for
specified period mention on individual products, from the date of original
purchase (“Warranty Period”) as evidenced by the sales receipt from an
authorized reseller showing the date of purchase.
2.
The item can be replaced
only once within the warranty period.
3.
This Warranty does not
cover loss or damages resulting from un-authorized
adaptations/adjustments/tampering/improper installation of the product are not
covered.
4.
This Warranty does not
cover Accidental/Physical/Water damages and damages due to High Voltage
burnouts are out of the purview of warranty.
5.
This Warranty applies to
the original retail purchaser – provided that the product is purchased as a new
Imagine technologies product.
6.
This Warranty does not
cover any damages resulting from: accidents, alterations, misuse, abuse,
improper installation, or unauthorized repairs. The warranty is also subject to
the following additional conditions: installation of the bulb(s) on a dimmer
switch or circuit, acts of God (such as fires, floods, tornadoes, etc.),
abnormal voltage and other physical damages, dropping the bulb, inappropriate
transportation after purchase or failure to comply with instructions in the
user manual.
7.
This Warranty does not
apply to conditions resulting from normal wear and tear. Some normal variation
in colour and fading may occur during the life time of the product; thus, these
variations are not considered as defects. Commercial use of the products is
excluded from this warranty.
8.
Within the Warranty
Period, at Imagine technologies' sole discretion, Imagine technologies will (1)
repair the defective product at no charge; (2) exchange the defective product
(with a new or refurbished product); or (3) provide a refund according to Imagine
technologies' return policy.
9.
When a product is
exchanged, the replaced product becomes Imagine technologies' property.
10.
Except as expressly
stated herein or where prohibited by law, Imagine technologies expressly
disclaims all warranties, express or implied, of any kind with respect to the
product, including but not limited to: merchantability, fitness, or safety for
a particular purpose. The sole and exclusive maximum liability to Imagine
technologies arising from the sales of the product shall be the price of the
product ordered. In no event shall Imagine technologies, its directors,
officers, employees or other representatives shall be liable for special,
indirect, consequential, or punitive damages originated from the sales of the
product.
11.
The original purchaser
must provide the original sales receipt of this product in order to submit a
claim under this warranty.
12.
Except where prohibited
by law, this warranty is non-transferable and is limited to the original
purchaser.
13.
Notice: No dealer,
retailer, agent, or employee is authorized to make any modification, extension,
or addition to the terms and conditions listed on this Warranty Certificate.
14.
The warranty does not
affect your legal rights under the statutory provisions.
Process to claim Warranty To request replacement, the customer
needs to reach out to our customer service team by contacting us on the website
or emailing us at support@imaginetechnologies.in or calling us at customer
care number whatsapp number 8000066255.
The Customer Service Team after looking into your complaint will take an
appropriate decision. If the replacement is authorized, the customer will
be responsible for sending the defective/damaged product to the service centre
and the charges will be borne by the customer itself. Authorization does not
guarantee exchange. We will issue an exchange upon receipt of the return
package. All products sent back must include all components, manuals,
registration cards, and original undamaged packaging.